10 Crisis Lessons Learned the Hard Way

2017-11-09T16:22:19-05:00By |

A few years ago, I was asked to speak about crisis communications at an offsite retreat of industry managers. The organizer told me my audience would largely be grizzled veterans with very thick skins who would appreciate straight talk that they wouldn’t find in a textbook. [...]

During Data Breaches, Prioritize Internal Audiences

2017-09-26T22:17:47-04:00By |

When helping companies respond to data breaches, I’ve been surprised at how often we have to remind our clients to provide essential information to their own employees. Even more shocking is that sometimes managers push back on our recommendation to do so. Their rationale is understandable, [...]

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